Returns Information

You have 28 days to return or exchange any order. All UK returns must be returned to us and you must obtain proof of postage from your post office.  It is your responsibility to ensure the items are returned to us.

There are return details on your invoice however, the best way is to login to your account, find the order and then click return items. This will notify our staff and we can then expect your item as and when you return them.

Your return parcel can take up to 5 working days to arrive back with us. Faulty goods are entitled to a full refund or replacement. Please allow up to 14 days for your refund to be processed. For non-faulty returns, we must still be able to sell your item so it must be returned in its original resalable condition.

If your return is lost in transit, you must claim from Royal Mail. Proof of posting will be required. 

International customers must contact Customer Services before returning any items. 
Non-UK customers we advise economy postage or basic tracking only. You must write "Returning Unwanted Goods to UK Retailer" on your return box. If this is not done, you may be charged duty. This cannot be covered by ourselves. 

Returned products must be in perfect condition, with tags and labels still attached and with any original packaging (for hygiene reasons, we cannot accept items where the seal on the packet has been broken or opened and the hosiery/lingerie must not have be taken out of the packet).

Colours swatches displayed on the website are only close approximations to the colour of the item. Individual computer monitors will have their colour settings at different levels and therefore may display colours slightly differently to others. Each item has a clear viewing window on either the front or back of the packet. This allows you to check the colour of the product before opening the packet.

Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order.

Distance Selling Regulations

IWT complies with Consumer Contracts 2013 and Online Trading Laws along with Electronic Commerce Directive Regulations

If you believe your parcel is either lost in transit or damaged, you have 21 days after dispatch to notify customer service. We are unable to refund historic orders as no investigation can take place.